The Acronis email went on to state, Update your software before February 2022 to keep using all Acronis functionalities. The article does not apply to any problem observed in the bootable media environment. We use Acronis True Image 2019 and just received the update email stating that, A free update is required for Acronis True Image. Instructions from this article apply only to issues within a Windows operating system. If youve already run the uninstaller and its left files behind, you should simply be able to delete the folder the remaining files are in or the files. The methods described on this page go from a quick database cache refresh, that does not require backup tasks reconfiguration afterwards, to applying a special cleanup tool used in cases when neither repair nor uninstallation works. program silently does not launch, no errors are displayed (GUI is not showing up at program's startup).backup task is shown as "queued" when no other task is running.unexpected prompts for items listed above while using the program within Windows.various errors telling that a certain device, path, folder, file, backup, volume, version were not found or could not be accessed.the error "Cannot create database" at program startup.The list of symptoms when it can help includes, but is not limited to: I used Acronis for years, using a bootable rescue disk for both imaging and restoring. This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files.